PRIVACY POLICY

Your privacy is very important to us. This Privacy Policy sets out how we collect, use, disclose, store, secure and dispose of your personal information. We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them.

In this Privacy Policy, ‘we’, ‘our’ or ‘us’ means K&S Baker Pty Ltd (ACN 657 171 974).

What personal information do we collect?

In providing our services, we commonly gather and hold personal information such as your name, email address, phone number, state and country of residence.

We do not collect or retain any credit card numbers that you may use to book a meeting with us or pay for our services. This information is collected by a third-party payment processing platform that has its own privacy policy.

You may choose to remain anonymous or use a pseudonym when interacting with us, except in cases where your true identity is legally required, or it is impracticable for us to proceed without verifying your identity. For example, we may be unable to respond to your query or provide the services you or your organisation wants to engage us for.

Sensitive Information

Sensitive information is information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. It is unlikely that we will collect any sensitive information. However, if we do so, we will only collect sensitive information with your consent or where required or authorised by law.

Using our website and cookies

What are cookies?

Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions.

How do we use cookies?

With the use of cookies, we may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, the type of browser software used, the internet protocol address assigned to your computer and the previous website from which you linked to our website.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising - We uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage your cookies

You can disable cookies through your internet browser. However certain aspects of our website may require the information collected by cookies to function and may not be available or perform optimally if the cookies function is disabled.

How do we collect your personal information?

Generally, we will collect personal information directly from you when you interact with us. For example, when you:

provide your personal information to us via our website www.scottbaker.com.au;
engage with us to provide you with our services;
apply to work with us;
deal with us over the phone; or
write to us.

Where reasonable and practicable, we will collect your personal information directly from you. However, in some circumstances, we may receive your personal information from third parties. For example, we may receive your personal information from an affiliate partner.

Why do we collect your personal information?

We collect your personal information for the primary purpose of providing you with our services. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect it.

When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

How we will use and disclose your personal information

Your personal information may be used and disclosed for a number of reasons, and you acknowledge that such purposes may include:

for the purpose it was collected;
to operate our business;
to provide our services;
to manage your relationship with us;
to contact you;
to provide you with direct marketing (where you expressly opt-in to marketing); and
to understand customer trends and patterns so we can continue to develop our marketing strategy.

We may disclose your personal information to third parties:

who assist us, provide us with services and perform functions on our behalf;
in order to sell our business (and the buyer also requires your personal information);
to prevent actual or potential fraud or illegal activity; or
if we are legally required to do so.

If we disclose personal information to a third party, we will take reasonable steps to ensure your personal information is treated in accordance with applicable privacy principles and laws. It is unlikely that we will disclose your information to a party outside Australia.

How we store and keep your personal information safe

We may hold your personal information in either electronic or hard copy form in storage facilities owned and operated by us, or those owned and operated by our service providers, including cloud-based storage facilities. We have appropriate technical and organisational safeguards in place to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. We implement the following security measures:

Physical Security: Paper records are stored in secure premises.
Electronic Security: Electronic data is protected by internal and external firewalls, high-level encryption, and password access with multi-factor authentication that meets Microsoft complexity standards.
Access Controls: Access to personal information is restricted to employees and contractors whose roles require it. All staff and contractors are contractually obligated to maintain confidentiality.
Third-Party Protections: When disclosing personal information to third parties, including contractors and businesses locally and overseas, we ensure privacy safeguards through contractual agreements.

Our staff are also required to respect the confidentiality of personal information and the privacy of individuals.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information, subject to any applicable laws setting out minimum retention periods. Most personal information is, or will be, stored in files which will be kept by us for a minimum of 7 years.

You should be aware that there are risks with transmissions and storage of personal information via the internet, meaning we cannot guarantee the absolute safety of the information we collect. However, we will always take reasonable steps to maintain the security of your personal information.  

Automated decision-making

We do not use your personal information to make decisions that are based solely on automated processes. All decisions that may affect you are made by our team using human review and consideration.

Will my personal information leave Australia?

We will only disclose your personal information overseas if it is relevant to your project and necessary for the provision of our services. However, it is unlikely that your information will be shared internationally. Any such disclosure will be conducted in accordance with applicable privacy laws and our confidentiality obligations.

Access to and correction of your personal information

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing using the details below.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.

In order to protect your personal information we may require that you verify your identity, before releasing the requested information.

Maintaining the quality of your personal information

It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Data Breaches

If we suspect a data breach has occurred, we will assess the situation within 30 days of becoming aware of the suspected breach. If we determine that a breach has occurred and notification is required by law, we will inform the Office of the Australian Information Commissioner (OAIC) and affected individuals in compliance with our legal obligations.

Policy updates

This policy may change from time to time and is available on our website.

Privacy policy complaints and enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Attention: Scott Baker

Address: 9/350 Pakington St, Newtown VIC 3220

Phone: (03) 5201 2997

Email: [email protected]

Please include your name, email address and/or telephone number and include as much detail as possible in relation to your enquiry/complaint. We will acknowledge your enquiry/complaint and respond to you regarding within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, you may refer the issue to the OAIC (at [email protected]).

Please note that:

Your complaints are taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner and in accordance with the Privacy Act. We request that you cooperate with us during this process and provide
us with relevant information we may require. If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the OAIC.
If you require access to the personal information that we hold about you, we may charge a fee for providing access to this information and we may refuse access where the Privacy Act allows us to do so.

Version date: September 2025